Already a member? Sign in here.
Q: How do I register?
A: Come in to the clinic and swipe your health card at the computer in the waiting room. Once you read the consent form and agree to the proper use of the portal, you will enter your email address and soon receive a confirmation email. You will not be able to register for the portal online; you must come in to the clinic.
Q: 2. I signed up in the waiting room at the clinic, but I don’t see my welcome email.
A: Check your junk email to see if the welcome email is there. Once you find the email, ensure you mark the sender as ‘safe’ so that future emails will go to your inbox.
Q: What will I be able to do on the portal?
A: You will be able to book and cancel appointments for yourself and your children under 16 years old. If you want to book appointments for other family members, please read answer #8. Through your email, you will also receive appointment reminders and information about upcoming workshops.
Q: What types of appointments can I book through the portal?
A: You can book 4 types of appointments through the portal: well child visit (with your provider only), regular follow-up (with your provider only), urgent appointments (any available provider) physicals (your provider).
Q: What if I want to book a physical with someone other than my regular primary care provider?
A: You will have to call the office if you would rather book an appointment with a different provider for a physical.
Q: I received the message about my appointment pending. What does this mean?
A: Some appointments need to be reviewed by staff before confirming. You will receive an email once your appointment has been confirmed.
Q: Can I book appointments for my child on my account?
A: For family connections with children under the age of 16, a registered patient/caregiver can be given consent automatically without further action.
Q: Can I book appointments for my family members who are over the age of 16 (a spouse or adult parent for example) on my account?
A: For adults over the age of 16, both adults must be registered with unique email addresses, and one person makes a successful search for the other patient. Adhering to privacy regulations, a person cannot be given consent just because they made a successful connection. The other patient must grant consent by checking on the boxes “Can Manage Appointments” and “Can Communicate with the Clinic” check boxes.
Q: Will I be able to access my personal health information on the portal?
A: This portal is for e-booking only, but in the future, other features may become available.
Q: How do I book an appointment?
A: If you are already registered, you can click on the link above to take you to the portal. Once you are logged in, you can click on the Appointments tab and click on Book Appointment. You will then be given appointment types to choose from. Afterwards, you will be shown the next available time, and can also view other dates and times available.
Q: What if I don’t see any available appointments during the time I need?
A: In this case, you may want to call the clinic 519.250.5656 and double check. There are typically a few spots reserved for our patients that don’t use the portal and prefer to book their appointments by calling in.
Q: What if my spouse and I share the same email address?
A: Each patient registered to health myself must have their own unique email address. In order to create a second account for your partner, they will need to provide a separate email address. Once they come into the office and swipe their health card, they can also sign a consent to enable you to book their appointments on the portal. It is important to note that they will still need to check their email inbox and accept their invitation to the portal before their spouse can start booking appointments for them.
Q: Who do I contact if I am having problems with my account?