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Q: How do I register?

A: Step 1: Come in to the office and submit your email on the Kiosk in the waiting room. Read the Terms and Conditions and Consent to the use of your email. You will then be prompted to enter your email address, first and last name, health card and phone number. Soon after you will receive a confirmation (welcome) email. Step 2: Shortly after you will receive a Registration Invitation (via email) to finalize the registration process. Please click the link and follow the instructions.

Q: Can I register online?

A: No.

Q: What if my partner and I share the same email address?

A: Everyone must have their own unique email address. In order for your partner to register for the portal they will need to submit a different email address on the Kiosk in the waiting room and complete the registration process. Once they have completed the registration process you can search for one another in the portal and make a “connection” between both of your accounts (NOTE: Both parties will have to agree to the connection and check the applicable permission boxes to authorize the caregiver to be able to manage the dependent’s account.)

Q: Can I book appointments for my family members who are over the age of 16 (i.e. spouse, adult child, dependent) on my account?

A: Anyone 16 years of age or older must register for the portal. Once registered you will be able to search for your family member (must have their full name, health card number and birthday) and make a “connection”. Adhering to privacy regulations, a person cannot be given consent just because they made a successful connection. Both family members must grant consent by checking on the boxes “Can Manage Appointments” and “Can Communicate with the Clinic” check boxes.

Q: What if I change my mind and don’t want to register for the portal after I submitted my email on the Kiosk?

A: Please let reception know as soon as possible and we will try to intercept the Registration Invitation. If you do receive the Registration Invitation, scroll to the bottom of the email and click "Decline invitation and stop receiving future invitations. "

Q: Do I have to submit an email on the Kiosk in the waiting room for my children?

A: No. Children/ dependents under the age of 16 are not required to submit an email on the Kiosk. Please let staff know that you would like to manage care for your children (under 16 years old) and we will make the connection in the portal on your behalf.

Q: What happens when my child turns 16 years old?

A: When your child/ dependent turns 16 years old the portal will no longer allow you to manage their care. The child/ dependant will have to submit their email on our Kiosk in the waiting room. Once the registration process is complete, both parties are now able to make a “connection” in their portal accounts. (NOTE: Both parties will have to agree to the connection and check the applicable permission boxes to authorize the caregiver to be able to manage the dependent’s account.)

Q: I signed up in the waiting room at the clinic, but I don’t see my confirmation (welcome) email.

A: Check your Junk mail. Once you locate the email, unmark the sender as “junk” so that all future emails will be directed to your Inbox.

Q: What will I be able to do on the portal?

A: You will have the ability to book/ cancel appointments and you will also receive email/ mobile (SMS) appointment reminders and information about our upcoming programs/ workshops.

Q: How do I enable Mobile/ SMS (text) appointment reminders?

A: Once you have completed the registration process, login to your account and click "My Profile" at the top right-hand side of the page. Scroll down and click the "Mobile/SMS" tab and follow the verification instructions.

Q: What types of appointments can I book through the portal?

A: The types of appointments you can book include:
• Regular Appointment
• Urgent Appointment (with your provider)
• Annual Physical
• Baby Well Visit
• Urgent Appointment (with any provider)

Q: What if I want to book an Annual Physical with someone other than my regular primary care provider?

A: You will have to call the office and book with reception.

Q: I received the message that my appointment is pending. What does this mean?

A: Some appointments need to be reviewed and confirmed by staff. You will receive an email once your appointment has been confirmed.

Q: Will I be able to access my personal health information on the portal?

A: No. This portal is for e-booking only. In the future, more features may become available.

Q: How do I book an appointment?

A: Once you have registered, you can click here. to take you to the portal login page. Once you are logged in, you can click on the Appointments tab and click on Book Appointment. A list of appointment types will appear that you can choose from. Once you select the type, the portal will display the first available time for that type of appointment or you can view other dates and times available.

Q: What if I don’t see any available appointments during the time I need?

A: In this case, you may want to call the office 519.250.5656 and double check. Typically, there are a few spots reserved for our patients that don’t use the portal and prefer to book their appointments by calling in.

Q: Who do I contact if I am having problems with my account?

A: Health Myself technical support: https://portal.healthmyself.net/support

OR call the Windsor Family Health Team 519.250.5656 ext.0.

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