Q: How do I register?

A: You don’t have to register but you do have to consent to allowing us to correspond with you by email. If you’ve already done this for other digital health services you don’t have to do it again.

Q: How do I consent?

A: You have two ways to consent. You can provide verbal consent over the phone and we’ll send you a copy of our email use policy to the email address you provide. You can also consent in person if you are in the office. You can also find a copy of our email consent and disclosure form on our website under Patient Information.

Q: What if my partner and I share the same email address?

A: Everyone must have their own unique email address. In order for your partner to consent to Virtual Video Visits they will need to submit a different email address on the Kiosk in the waiting room, or over the phone, to initiate the process. Once consent has been received we will begin to communicate with you about other digital health services available to you.

Q: What if I change my mind and don’t want to use email for communicating with the Windsor Family Health Team after consenting to do so?

A: When email from us or our partners pertaining to digital health services you can opt out by calling our main reception number 519-250-5656 and requesting to stop receiving email communications.

Q: Who do I contact if I am having problems with, or lost my, Virtual Video appointment link?

A: Call the Windsor Family Health Team 519.250.5656 ext.0. We can generate a new link for you.

Q: Will I receive a reminder about my upcoming virtual video visit?

A: If your appointment is scheduled within 48 hours you will not receive a reminder call from us but if the appointment is more than 48 hours away we will call you to remind you to check your email within 48 hours of the appointment to find your visit link.

Q: When should I try to link to may virtual appointment and how long should I wait for my provider to show up?

A: We would recommend that you sign in 5 minutes before your appointment is scheduled to begin and we will commit to connecting with you from our side within 5 minutes of the scheduled start time.

Q: Can I record my virtual visit with my provider?

A: Recording virtual visits is not permitted by you, or us, without mutually agreeing in advance.

Q: Am I allowed to have someone join me for my virtual appointment?

A: Yes, just like being in the office for an in-person visit you can have someone participate. All we ask is that you disclose that someone else is participating so that we know who that is.

Q: Does the visit work on all types of browsers?

A: No, Internet Explorer and Edge are not supported at this time.

Q: Can I participate on my tablet or mobile phone?

A: Yes, iOS 11 and later and Android 9 and later work with the latest versions of Safari and Chrome

Q: Is there any appointment types that are inappropriate for virtual video visits?

A: Generally speaking, most regular follow up appointments are appropriate but it will be up to your clinician’s discretion. For example, anything that is considered urgent or potentially life threatening or anything that requires a hands-on assessment or treatment would not be appropriate for a virtual video visit.

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