Social Work Services

Individual Counseling

Registered Clinicians with a Master’s Degree in Social Work offer evidence based, multi model   counseling tailored to meet the patient’s goals and focus. Individual counseling is available to patients enrolled at the Windsor Family
Health Team who are age 16 and above, either through self-referral or by speaking with their primary care provider.

What’s the next step?

There is currently a waitlist for Social Work appointments. Once you or your Primary care provider have completed a referral to Social Work, your name will be added to the waitlist. You will be contacted by telephone to schedule your first
appointment as an opening becomes available.

What to expect from counseling sessions?

  • Counseling is educational, skill based, and goal orientated.
  • Counseling is focused on the present but may explore the past.
  • Counseling emphasizes the importance of homework or practicing skills between sessions.
  • Counseling is time limited and empowers you: You may receive up to 10 sessions, and sessions are approximately 50 minutes in length.
  • If additional support is required at a later date, you are invited to resubmit a new intake form at least three (3) months after your last counseling session.

How can I make the best use of my sessions?

  • An important first step is to ask yourself the following questions:

    • “What is my goal for counseling?”
    • “Where do I want to see myself at the end of my counseling treatment plan?”
  • Try keeping a log of your counseling sessions. Writing down what you are learning about yourself and tools you are developing in counseling sessions can help you to be able to apply these tools to other life situations down the road.

What is expected from me?

  • Please call if you are unable to attend an appointment or need to reschedule. In the event an appointment is missed, you are invited to reschedule within three (3) months of your missed appointment. If this is not done, you may
    forfeit the remainder sessions and be required to submit a new intake to return to the waiting list.
  • Please consider that there are risks and benefits to participating in counseling. Counselling may involve the risk of remembering unpleasant life events or memories, and may trigger strong and/or unanticipated feelings. Benefits of
    counselling may include an increased ability to cope with life’s challenges, manage difficult emotions, improve interpersonal relationships and set healthy boundaries, etc. You may also improve self-awareness and feel more motivated
    to make desired changes.
  • Counselling services are voluntary. Should you decide to withdraw from services at any time, you are encouraged to notify your counsellor to ensure that withdrawal is done safely and you have the needed supports in
    place when ending services.

Group Workshops

Registered Clinicians with a Master’s Degree in Social Work offer evidence-based workshops in collaboration with other team members such as the Health Promoter or Dietician, as well in partnership with other community organizations. These
workshops are offered throughout the calendar year, online or in person and are free to attend. Please check our community calendar for upcoming events.

Crisis and Community Tools

Community Crisis Centre

Hotel Dieu Grace Healthcare

The Community Crisis Centre offers emergency response to people ages 16 and over in Windsor Essex County who are experiencing acute mental health concerns.

  • 24-hour Crisis Telephone Line – 519-973-4435
  • Walk-in Service Communtiy Crisit Centre within the Crisis and Mental Wellness Centre

    • 744 Ouellette Ave
    • 8:00am to 8:00pm 7 days/week

Crisis Text Line

Crisis Text Line

Free 24-hour support for people in crisis with a trained crisis responder. A live trained crisis responder will receive your texts and respond with support and a plan.

  • Text HOME to 686868

Hope by CAMH

Hope by CAMH

Hope is a free smartphone app that offers suicide prevention information, tools and crisis resources to support individuals when they are experiencing thoughts of suicide. Individuals can create a
personalized suicide safety plan.

Community Counseling Supports

Connex Ontario

Connex Ontario

Mental Health, addiction and problem gambling Services Information – 24 hour Navigation and Referral: 1-866-531-2600.

Canadian Mental Health Association


Community mental health services: Windsor Essex County Branch – 519-255-7440.

Family Services Windsor-Essex

Family Services

Counseling and Advocacy – 519-965-5010

Mental Health Connections

Mental Health Connections

Social activities and programming – 519-256-4854

Self-Help Resources


MindShift CBT

MindShift CBT

Self-help anxiety relief that helps you reduce worry, stress, and panic

PTSD Coach

PTSD Coach

Education and tools for coping with trauma

Daylio Journal

Daylio Journal

Mood diary & happiness tracker


Anxiety Canada

Anxiety Canada

Provides free online, self-help, and evidence-based resources on anxiety. You’ll find a resource of simple, step-by-step instructions on how to deal with symptoms related to specific anxiety disorders as well general strategies.


BounceBack Ontario

BounceBack is a free skill-building program managed by the Canadian Mental Health Association (CMHA). It is designed to help adults and youth 15+ manage low mood, mild to moderate depression and anxiety, stress or worry. Delivered over
the phone with a coach and through online videos, you will get access to tools that will support you on your path to mental wellness.

Wellness Together

Wellness Together Canada

Wellness Together Canada is designed to be used on demand: you get to choose what you need, when you need it. Services range from basic wellness information, to one-on-one sessions with a counsellor, to participating in a community of support.

AbilitiCBT by Morneau Shepell

Mind Beacon

Free to all Ontario residents age 16 or older for anxiety, depression and anxiety related to the pandemic. It works by helping you understand and change the thoughts, feelings and behaviors that are causing you problems. It includes a special program to help you address anxiety symptoms related to the uniquely challenging aspects of pandemics: uncertainty, isolation, caring for family and community members, information overload and stress management.