Commitment | Ongoing Efforts | How to Access | Francophone Health Resources | Feedback

At the Windsor Family Health Team, we recognize the importance of providing accessible and equitable healthcare services for our Francophone community. We are committed to ensuring that our patients can receive care in French and have access to resources that support their health and well-being.

We strive to:

✔ Offer services in French where available.
✔ Ensure Francophone patients feel comfortable and understood.
✔ Improve access to French-language health resources.
✔ Provide culturally appropriate care tailored to the needs of the French-speaking population.

The Windsor Family Health Team is continuously working to enhance French language services by:

• Expanding the number of bilingual staff and providers.
• Collaborating with Francophone organizations to improve service delivery.
• Promoting awareness of Francophone health needs within our team.
• Improving signage, communication materials, and accessibility of services in French.

If you require French-language healthcare services, we encourage you to:

✔ Inform our team when booking your appointment online or over the phone.
✔ Ask about available French-speaking providers or interpretation support.
✔ Let us know if you need French-language forms or health resources.

We will do our best to accommodate your request or connect you with the right resources.

We encourage our patients to explore the many French-language health services available across Ontario:

Mental Health & Crisis Support

• ConnexOntario: Provides mental health, addiction, and problem gambling support in French, available 24/7.
• Centre de santé communautaire de l’Estrie: Offers mental health and community support services in French for individuals and families.
• Hope for Wellness Helpline: Offers free mental health and crisis support in French for Indigenous individuals across Canada, available 24/7.
• Jeunesse J’écoute (Kids Help Phone): Provides crisis support for youth in French, available 24/7.

Windsor-Essex Francophone Supports

• Entité 1 Santé: An organization supporting the planning and delivery of French-language health services in the Erie St. Clair and South West regions.
• Réseau des services de santé en français de l’Est de l’Ontario (RSSFE): A network supporting French-language healthcare services in Eastern Ontario.
• VON Clinique Francophone: Offers a wide range of clinical services in French to the Francophone community in Windsor-Essex.
• Association des Communautés Francophones de l’Ontario – Windsor-Essex-Chatham-Kent (ACFO WECK): Provides community development and representation for Francophones, along with information and referrals to French-language services.
• Windsor-Essex County Health Unit: Offers various health services, including mental health resources, with some services available in French.
• Clinique Juridique Bilingue Windsor-Essex Bilingual Legal Clinic: Provides free legal advice, representation, and referrals in both French and English to low-income residents of Windsor and Essex County.
• CMHA Windsor-Essex County Branch: Offers a range of mental health services, with some resources available in French.
• One Stop Talk/Parlons Maintenant: Provides free virtual counselling services for Ontario children and youth (0-17 years), with dedicated Francophone therapists and interpretation services in over 200 languages.
• Windsor Women Working With Immigrant Women – Crisis Counselling: Offers mental health and crisis counselling support services, including one-on-one, family, and group discussions, with services available in multiple languages.

Newcomer & Family Health Resources

• La Passerelle-I.D.É: Provides support services for Francophone immigrants and newcomers to Ontario.
• Santé publique Ontario – Ressources en français: Public health resources in French on topics like immunizations, infectious diseases, and chronic conditions.
• Association des communautés francophones de l’Ontario (ACFO): A provincial organization supporting Francophone communities across Ontario.

Additional Support

• 211 Ontario: A free, confidential service that connects individuals to community and social services across Ontario, available 24/7. Dial 2-1-1 or visit their website for assistance.

Your input is valuable to us! If you have suggestions, feedback, or ideas on how we can better serve our Francophone community, we would love to hear from you. Please click on the Survey Link of your preferred language.

• English: https://www.surveymonkey.com/r/FLSenglish
• French: https://www.surveymonkey.com/r/FLSfrancais